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“AIG Kenya Insurance Company, now NCBA Insurance Company Limited, was acquired by NCBA Group with effect from 1st July,2024. The transition of this website is currently in progress.”

Report a Claim

We’re there when our clients need us, helping them recover and realise their idea of a better tomorrow.

What's inside AIG Claims

Our priority at AIG is to resolve your claims as quickly as possible. We have built a responsive claims organisation that is committed to fast, cost efficient claim resolutions that are equipped to deliver superior service while helping you to successfully mitigate your loss.

Submitting a claim

Send an email

Notify us of a claim by submitting a notification on email via  ClaimsKenya@aig.com

Make a call

We want to make it as easy as possible for you to get your claim to us. Our agents are on standby to assist with any claims-related queries. You can contact us on the number below.

The call centre is open Monday to Friday from 8h00 until 17h00 on +254 3676000

Travel Guard

24 Hour Emergency Assistance

Tel: +44 1273 739 274 (United Kingdom)

Tel: +1 866 731 2904 (United States)

Emergency Medical Assistance numbers are open 24 hours a day 7 days a week.

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